How Can We Help You Today?
Find guides, safety tips, and support for using MalondaPlace — Lilongwe's trusted marketplace.
FAQ
Quick answers to common questions.
How to Buy
Safe buying steps for Lilongwe buyers.
Seller Guide
Sell faster with verified trust.
Safety Tips
Meet safely in public places.
Getting Started on MalondaPlace
New to MalondaPlace?
Here's how to get started — it's free and takes 2 minutes:
- Sign up with your email
- Verify your email (check your inbox)
- Complete WhatsApp verification (required to list)
- Browse or sell in Malawi immediately
Key Platform Features
WhatsApp-Only Verification
We verify your WhatsApp number via OTP — no National ID or documents needed.
- ✅ Required to post listings
- ✅ Shows a "Verified" badge to buyers
- ✅ Enables direct WhatsApp communication
- ❌ No ID scanning, no paperwork
100% Free Listings
All basic listings are free — forever. No hidden fees.
- ✅ Unlimited listings
- ✅ No commission on sales
- ✅ No payment processing
- 💡 Featured listings (coming soon) will be optional
Troubleshooting
Can't verify my WhatsApp number
- Ensure you entered your Malawian number (TNM or Airtel) correctly
- Check that the number is active on your phone
- Wait 60 seconds between resend attempts
- If issues persist, contact support with your number
My listing was removed
Listings are removed if they:
- Contain prohibited items (weapons, drugs, etc.)
- Use fake or misleading photos
- Are reported by multiple users
- Violate our Terms of Service
Email us at support@malondaplace.com for review.
Contact Support
Our Lilongwe-based team is ready to help.
Before Contacting Us
Include:
- Your email/phone
- Listing URL (if applicable)
- Clear description of issue
Important Reminders
Safety First
MalondaPlace does **not** guarantee transactions. Always:
- Prefer sellers with the "Verified" badge
- Meet in public places in Lilongwe
- Inspect items before paying cash
- Trust your instincts — if it feels wrong, walk away